Terms/Conditions

Cookies

Bij Europese wetgeving is bepaald dat wij u moeten informeren over het gebruik van cookies door onze site. Het is mogelijk dat door onze site cookies worden geplaatst op uw computer. Als dit gebeurt, is het enkel om de browser-ervaring te optimaliseren. We hebben geen ander doel met het plaatsen van cookies en geven derden geen informatie door over browse-gedrag.

Over uw persoonlijke gegevens:
Tijdens het plaatsen van een bestelling, worden uw persoonlijke gegevens opgeslagen om te worden gebruikt voor het maken van een rekening en voor verzending van uw bestelling. Uw persoonlijke gegevens worden niet met derden gedeeld behalve in geval van een gerechtelijk bevel daartoe. U kunt ons verzoeken uw persoonlijke gegevens te verwijderen uit ons systeem door dit aan te geven in een email. Realiseert U zich wel, dat wij daarna niet meer kunnen verifiëren wanneer u uw aankoop heeft gedaan en dat als gevolg van het verwijderen de resterende garantie komt te vervallen.
Dank voor uw begrip!

English:
EU law dictates we inform you of the possible placement of cookies on your computer. Placing cookies may be done by our site. If so, it is only done to improve your browsing experience by improving our website. We have no other goal or use for it.

About your personal details:
During the ordering process, we record your personal details for billing and shipping purposes. Your personal details are not used for other purposes and are never disclosed to others except in case of a court order from the justice department.
We keep your personal details in combination with your order, for warranty purposes. If you so desire, we can remove your personal details from our system. To have this done, please let us know by email via info@qmaster-controller.eu. Please be aware that by doing so we can no longer verify your date of purchase and must void your warranty as a consequence.
Thank you for your understanding.

Algemene Voorwaarden

Voor de Nederlandse Algemene Voorwaarden klikt U hier

Herroepingsrecht

U heeft als klant het recht zich te bedenken en de koopovereenkomst te ontbinden. Voor de voorwaarden klikt U hier

General Conditions

Regulations in the Netherlands (herroepingsrecht) dictate that customers can return merchandise within 14 days from receiving purchased merchandise. We are very confident our customers know what they are looking for and that they will be happy with our products. Nonetheless we offer all EU customers the same conditions for sale, which means you have 14 days to change your mind and return the merchandise. After receiving all of the merchandise back in a condition described below, a full refund will be made within 14 days of receiving the merchandise back from the customer.

A refund will only be made when the goods are in functioning, unused and undamaged condition. Signs of wear and tear or damage to the merchandise voids this opportunity to have the purchase undone.

In case a customer decides to ship back his/her purchase, costs for shipping back the merchandise to Qmaster Europe will be for the customer.

Value Added Tax (VAT/BTW)

Value Added Tax (or BTW in the Netherlands) calculated during the payment process, will be paid in the Netherlands. Please let us know if you run a company and are going to resell the merchandise. In that case different tax rules are applicable.

 

Warranty

Our controllers and power transformers are covered by a 2 year warranty, probes and fans are covered for 6 months. This warranty is only applicable when equipment malfunction is caused by faulty manufacturing or for defects that were not caused by customer handling or those that are a result of weather conditions. Most warranty claims we have seen were for equipment damaged by improper usage like pulling probes out by the cable, tripping over fan-wires or leaving equipment outside when not in use or in rain.

Weather and usage

Even though the equipment is meant to be used outside, it is not waterproof and care should be taken to shield equipment from adverse weather conditions like rain, snow or other forms of precipitation and other forms of moisture. Also, leaving the equipment outside unattended when not in use may result in condensation forming inside the equipment possibly leading to malfunction. This kind of malfunctioning as well as by uncareful usage (i.e. Dropping on the ground or broken connectors) is excluded from warranty.

Judgement

Each case will be judged individually by Qmaster Europe to see if warranty is applicable or not. Depending on the findings, Qmaster Europe will either replace the defective part or make a proposal for getting the part to work again. This may involve having the part repaired. Prior to such action, contact will be made with the customer to coordinate such activities and announce possible costs resulting from repair or replacement of equipment.

Intent

It is Qmaster Europe’s intention and desire to keep customers happy and we will therefore always try our best to come to an acceptable and reasonable solution.

Shipping back

Before shipping your suspect or malfunctioning part back, please contact us first as we may have a fix to your problem. Contact us at info@qmaster-controller.eu

If shipping your part back to us is required, shipping cost will be for the customer. When your (repaired or replaced) part is shipped back to you, Qmaster Europe will then pay for shipping the part back to the customer.